Training was okay, but support responsiveness had its ups and downs
The training modules provided a clear overview of how to use the software, and the onboarding steps did cover the essentials. Initially, the training staff responded promptly to my questions during the live sessions, which made understanding the dialer and database features easier. However, after the initial phase, when I reached out for additional clarifications via email, the responses were slower and less detailed than I expected. The training content itself seemed well-structured, but sometimes felt a bit repetitive in parts that I was already familiar with from previous similar software experiences. On the plus side, the automatic updates did not interrupt my workflow much, which was a relief. Sign-up and invoicing were straightforward and transparent, which helped me get started quickly without confusion. I also appreciated that telephonic support was available, though I found the waiting time on calls to fluctuate unpredictably. Overall, while the training and onboarding covered what I needed, the mixed responsiveness did impact how smoothly I could advance through the learning curve. I would say the software definitely does the job, but there’s room for improvement in the way ongoing support interacts during training.