training was okay but support could def be better

training was okay but support could def be better

The training started out pretty straightforward but then when stuff went wrong, I found it kinda frustrating. Like, the videos would sometimes skip important bits or jump ahead, and I was left guessing what to do next. It wasn’t that the whole training was useless, it did cover the basics alright. But when I hit trouble setting up the calling tools properly, the follow-up help was slow and not very clear. I get that it’s a software system, but some extra step-by-step support or quick response options would’ve helped a lot. Honestly, the one part I appreciated was the automatic updates taking care of themselves so I didn’t have to mess around trying to fix that stuff.