Training was okay, but some things were missing
So, starting off, the initial onboarding and training was mostly fine and gave me a decent idea of how the software works. But as days went by, I noticed there were gaps in the daily usage that weren’t covered. For example, the dialer tool worked well initially, but after some time, I found that certain features I expected were missing or hard to access. The training didn’t cover some practical day-to-day scenarios that would have made managing the workflows easier. I felt a bit out of depth when trying to customize settings to fit my exact needs because the step-by-step instructions lacked some detail. The database feature was usable but again, no clear guidance on ongoing updates or troubleshooting was given. The support was somewhat helpful but not totally clear on resolving recurring issues. Honestly, I think there’s good potential here but the training and daily-use resources could be improved to feel more reliable in the long run. So I’m still figuring out if this software meets what I need daily because some important things were missing from the start and in follow-up help.