Training was okay but ongoing issues stood out more
The onboarding training provided a good introduction to the software and features, and I appreciated how they explained the database and calling tools initially. However, while the first few days went reasonably well, the daily use of the software revealed some glitches and performance hiccups that became noticeable. For example, I often had to restart the dialer due to freezing, and the automatic updates sometimes disrupted my workflow unpredictably. On the positive side, the invoicing and payment process was clear and hassle-free. Support was reachable but felt like a routine affair without much personalized guidance. My main reservation is that while the training itself was adequate, the day-to-day reliability of the software left me slightly frustrated. It was the recurring technical issues that stood out as a significant negative compared to the otherwise decent onboarding experience.