Training was okay but onboarding speed was slower than expected
My experience with WFHI's training and onboarding was somewhat balanced. I appreciated that the training content included useful examples for operating the software’s calling tools and managing the database feature. This part actually helped me get familiar with the key functions faster than I anticipated. However, the onboarding process itself moved at quite a slow pace. It took more time than I thought just to complete the initial setup steps and receive all invoice details. In comparison to platforms I have used before, this felt less efficient. On the positive side, the automatic updates are a nice touch and help keep the software up to date without manual effort. Telephonic support was responsive enough whenever I did reach out, though I wish the onboarding flow was streamlined better so I wouldn't need to keep calling. Overall, the training section was the strongest part of the experience, but the preliminary onboarding wasn’t as quick or smooth as expected. I don’t have strong opinions either way, just a sense that some areas could be improved for newer users trying to get started efficiently.