Training was okay but onboarding definitely needs improvement
Hey, just wanted to say the training wasn’t all bad, but honestly the onboarding process was kinda frustrating. The positive thing was the support team—they were super helpful when I had questions during the training sessions. That part went smoothly. But the overall onboarding for the software and making the database function work felt kinda rushed and confusing at times. I ended up needing help more than I thought I would, which was a bit annoying because I wanted to figure things out myself. The calling tools and dialer weren’t as intuitive as I expected, so it took me several tries over different days to get the hang of them. The automatic updates were fine, didn’t cause any issues really. Payment and signing up was quick and simple, so at least that part was stress free. But comparing it to what I thought would happen, I’d say the training didn’t prepare me enough to use everything confidently. I’d definitely require help again next time and probably spend some more time messing around with the software before feeling comfortable. So yeah, the support was a highlight but the rest of the process left me wanting more clarity and ease.