Training was okay but might need backup help next time
The training and onboarding session had its ups and downs. At one point, when the trainer showed how to use the calling tools, everything clicked for me as I could follow along step-by-step. However, beyond that clear moment, a lot of the material felt rushed or too broad, making me uncertain if I absorbed all the nuances. The onboarding dashboard was set up fairly well, but some modules mentioned during the training didn't seem as intuitive when I tried to revisit them later on. I do appreciate the telephonic support offered, as I feel I might require their help again to clarify certain features or handle updates. The dialer and database features were explained, but I’d have preferred more live examples on how they integrate into daily workflow. In short, the training was helpful enough to get started but I wouldn’t be surprised if next time I need to rely on additional assistance. Maybe with a bit more detailed follow-up resources, those uncertain parts would be easier to handle on my own.