Training was okay, but left me guessing at times
Overall, I would say the training and onboarding were decent enough, but I definitely had to work out quite a bit on my own to fully understand the software. The tutorials gave a basic outline, but certain parts, especially connecting the dialer with my calling workflow, required some trial and error. The support was available over the phone for questions, which helped, but scheduling those calls with my own hours was sometimes tricky. The automatic updates ran smoothly, so they weren’t really a distraction. While the onboarding gave me a framework, a lot of the details needed to be pieced together by experimentation. On the plus side, this process did help me get hands-on familiarity with the database and calling tools. On the minus side, I wish there had been more step-by-step walkthroughs. So, mixed feelings: helpful but a bit incomplete.