Training was okay but issues handled with mixed success
The training and onboarding was pretty straightforward, and for the most part, things went fine until complications arose. When issues popped up—like syncing the database or using the dialer tool—the process to fix them wasn’t always smooth. I had to repeat steps and sometimes even reach out to support more than once to get clarity. It’s clear the training covers basic scenarios well, but for any hiccup or unusual problem, the support and recovery path felt slow and a bit frustrating. On the bright side, they do update their software regularly to fix bugs, which helps in the long run. But from my experience, the onboarding didn't fully prepare me for these bumps. So, it is decent in the easy parts and targets the basics well, yet not strong in helping with things going wrong quickly and efficiently. Honestly, I’ve gone through this cycle a few times by now and feel it's a mixed bag.