Training was okay, but I pulled my weight too
The training and onboarding process provided by the software was helpful, but I found myself needing to figure out quite a few things independently. Initially, the training sessions covered the basics, like navigating the interface and using the calling tools effectively. However, when it came to integrating the database feature and customizing workflows, I realized the documentation was a bit sparse. I had to spend extra time exploring the software myself, which was a little frustrating. On the positive side, the automatic updates helped improve the software’s stability over time and made many processes smoother. The onboarding flow was logically structured, but some elements weren't as detailed as I would've liked, especially concerning invoicing and payment management. The telephonic support responded fairly quickly when I reached out, but overall, this isn’t a hands-off experience; a decent amount of self-initiative is required to get fully up to speed. Despite that, I’m gradually getting the hang of it, and I believe this effort will pay off as I use the system more extensively. There’s a small reservation about whether more proactive or guided training might expedite the setup, but I appreciate that the system has good potential once you learn the ropes. I will keep using the product while complementing the given resources with my own research.