Training was okay, but I might try it differently next time
I expected the training and onboarding to be more straightforward than it turned out to be. When I first started, I anticipated clear signposting to all the features I’d need, especially the calling tools and the database integration. In reality, I had to spend some extra time navigating through sections before I found exactly what I wanted. Some parts of the training were well organized and intuitive, like the modules explaining the dialer software, but others, especially those relating to invoicing and payment procedures, were less clearly marked. The onboarding flow had its strengths but also some confusing details that slowed me down. That said, once I got past the initial learning curve, using the features in daily workflows became easier and more effective. Considering this, if I were to do it all again, I think I’d approach the training with more patience and maybe revisit certain sections a few times to get a better grasp from the start.