Training was okay but I'll need support again next time
I recently went through the onboarding training with WFHI, and while some parts were fine, I’m not sure it’s enough for me to feel fully independent next time. The training covered the basics about using the calling tools and managing the database, and that was pretty straightforward. However, I found that when it came to some of the more detailed workflows or troubleshooting during use, I was left a bit unsure. The sign-up and billing overview were clear, and I did appreciate the prompt telephonic support when I needed help during those early days. Still, the complexity of the software means I’m probably going to need to call support again after this initial period. The automatic updates happen smoothly but sometimes change features without much explanation, which adds to the confusion. I guess the training was a decent introduction but didn’t fully prepare me for the nitty-gritty. So, next time I start fresh or when updates roll out, I’ll likely depend on their help line once more.