Training was okay, but I'd still need help next time too
After completing the initial training and onboarding process, I found that while the core concepts were covered, I still feel like I'd need to reach out for assistance in the future. The training sessions explained the software's general layout and some key features, but they skimmed over certain areas like the fine details of the database management and dialer customization, which are important for my use. The updates seemed automatic and unobtrusive, which I appreciate, but the lack of in-depth follow-up materials makes it hard to be fully independent. Telephonic support was available, but I sometimes felt the responses were too scripted and didn't address specific questions. So while the training did stand out in giving me a decent start, I think ongoing help will remain necessary to avoid getting stuck on more advanced tasks.