Training was okay, but finding things was not.

Training was okay, but finding things was not.

I found the training somewhat adequate, but the structure wasn’t very user-friendly. I often had to search through various modules to find the information I needed, which was frustrating when I wanted specific details quickly. The videos were clear when found, but the index or guide could be better organized. The dialer and database features were explained, but connecting these parts together in practical use was left to figure out myself. The onboarding showed potential but fell short in guiding me smoothly to use the software confidently. I did appreciate the support responsiveness, that was good at least, but overall the ease of finding training materials needs improvement.