Training was okay, but definitely not the same as before
When I first started the WFHI training and onboarding, I was hopeful it would match the smooth experience I had previously with other platforms. The onboarding flow initially seemed straightforward, and I appreciated the clear instructions on software use and calling tools; that part went better than expected. However, I ran into issues when trying to integrate the database feature into my workflow, which wasn't as seamless as I hoped. Also, the automatic updates sometimes caused brief interruptions without much explanation, and it felt a bit disruptive. My confidence grew over the first few sessions, especially after contacting telephonic support, which was helpful but not always immediately responsive. The invoicing and payment process was clear and easy to follow, so that was a plus. Overall, the training was a mixed bag – some steps were well done, and others left me wanting more. I think with a bit more polish, the whole onboarding would be a better fit for my needs, but I'm not sure it's quite there yet.