Training was okay but daily issues piled up
I expected the WFHI training and onboarding to set me up smoothly for daily use, but what stood out was how it didn’t fully prepare me for the kinds of normal issues I faced day to day. On the first try, everything seemed well structured and straightforward in the modules, and I appreciated that the dialer was explained clearly. However, once I started using the software regularly, some technical hitches like connection issues or database sync delays occurred often, which the training did not really cover. I had to learn on my own or reach out to support multiple times, which slowed down my workflow. Compared to my expectations, I thought training would offer more guidance about troubleshooting common problems or how automatic updates might affect daily tasks. That lack of real-world operational advice meant I often felt underprepared. The initial onboarding was fine, and I liked the software interface, but I needed more ongoing help to manage everyday challenges effectively. Honestly, this made me less confident than I hoped I’d be after the training.