Training was ok, but still unsure about handling everything
I went through WFHI's training and onboarding sessions expecting to gain enough confidence to use their software effectively. While the sessions did cover many of the basics, I don’t feel entirely confident yet. The training materials were somewhat helpful, but I found myself wishing there was more hands-on practice, especially concerning the calling tools and database management. At points, explanations felt hurried, and when technical difficulties arose, I wasn’t quite sure if the training had prepared me to resolve them independently. The onboarding process itself was okay, but it felt a little too fast at times, not allowing me to fully absorb each step. I keep wondering if I might have missed some key instructions that could have made me more self-reliant. While I appreciate the effort made and some sections worked well, the lack of deeper engagement left me feeling a bit unsure about managing everything smoothly without frequent support. I expected more clarity about troubleshooting issues within the interface to build up confidence, which was largely absent. Overall, I’m still hesitant and hope further resources can close that gap.