training was ok but missed clear step by step
So I started the onboarding and training process and found the sessions kinda helpful but they were missing some stuff that could have made it clearer. Like, they explained the database setup but didnt really show how to link it properly with the calling tools. I was left guessing a bit there and had to call support which took some time. Also the dialer setup felt a bit rushed and was not very user friendly in the beginning. They showed a lot in a short time but didnt check if everyone was on the same page. Invoicing and payment process was smooth so at least I didnt get stuck there. Overall, the training was okay to get started but I wish it had covered all the steps in a clearer, slower way. A more detailed guide or checklist during onboarding would have stopped me from feeling confused at times. I plan to keep using it but I hope they fix this gap soon so that newer users feel less lost with technical parts.