Training was not what I expected, disappointing start
Honestly, the onboarding and training didn’t match my expectations, which was quite frustrating. I was expecting a detailed guide and hands-on sessions right from the start, but the material felt generic and did not address the specific tools we had to use daily. The training modules seemed rushed, and certain features, especially the database management and dialer setup, were barely explained, which left me confused initially. Despite this, the software itself functioned adequately, and the support calls helped a bit. It felt like I needed to figure out a lot of things on my own. So, if my friend asked, I’d say the training needs a lot of improvement before I would recommend it. The good part was that once I got past the early learning curve, the workflow seemed okay, but the initial onboarding definitely didn’t meet my hopes.