Training was not quite what I had pictured initially
Before starting the onboarding process, I had a clear idea of what the training would cover and how practical it might be, but the actual experience was a bit different. The training provided was informative and the steps were explained adequately, yet I felt that some of the content didn’t exactly match my previous expectations, particularly around how the call management would be set up. After working through the initial modules, I realized some aspects clicked well — like understanding the software dashboard and the database features — but others felt less intuitive and required a fair amount of trial to really grasp them. I appreciated how the training materials were structured, but it did take longer than I thought to fully get comfortable with all parts of the workflow. Overall, the onboarding didn’t disappoint completely; it just wasn’t fully aligned with what I had imagined in advance, which was a slight letdown but also gave me an opportunity to adjust to the real-world setup.