Training was not as clear as I had hoped, honestly
I want to be honest with you about the training process I went through. Initially, I felt the explanations were somewhat vague and lacked the clear step-by-step guidance I was expecting. While some aspects, like the basic call setup using the dialer, were covered decently, other parts such as managing the database and customizing workflows were left a bit ambiguous. I tried reaching out to telephonic support a couple of times hoping for more clarity, and though the staff was polite, some of the explanations still seemed incomplete. However, I do appreciate the fact that the automatic updates ensured the software was always up to date, which made it easier to follow along once I got the hang of it. Despite that, I would say the overall onboarding could benefit from better structured training materials and clearer instructions so users don’t spend unnecessary time stuck or guessing. I would summarize by saying the training was somewhat lacking in clarity but at least functional enough to get started with some trial and error.