Training was mostly straightforward but not exactly as expected
When I first started with the WFHI training and onboarding, I expected a more guided experience that would quickly help me find everything I needed. In reality, the training materials were somewhat basic and required me to explore a bit on my own to locate certain modules related to the dialer and database features. It wasn’t difficult, but it took more time than I anticipated. The onboarding flow explained the process clearly, which helped me understand automatic updates and how to use the calling tools effectively. The invoicing and payment steps were simpler than expected with clear instructions, which was a relief. Telephonic support was available to answer my questions, although I rarely needed them once I felt comfortable navigating the software. Overall, my expectation of a highly structured training was met only partially. I got the information I needed, but the discovery aspect placed some burden on me. Still, the end result was positive since I could find all important features and use them without major obstacles.