Training was mostly self-driven, missing some guided content

Training was mostly self-driven, missing some guided content

The onboarding process gave a broad overview, but I found myself needing to figure out many aspects of the software on my own. While basic tutorials were present, there was little hand-holding during the training, especially around the use of the dialer and database features. I spent extra time exploring the calling tools without detailed instructions, which slowed progress initially. The automatic updates worked well but didn’t come with much explanation, so I wasn’t sure what had changed or improved each time. A more structured, step-by-step onboarding with clearer guidance would have been helpful to avoid this need for self-discovery.