Training was mostly self-directed, not good for beginners
You really need to improve the onboarding training because I found that much of the learning was left to me to figure out on my own. The initial introduction to the software and calling tools was quite brief, and I had to spend a lot of time experimenting with the dialer and database features without much guidance. There wasn’t a clear step-by-step flow, and the automatic updates sometimes changed settings without explaining how it would impact what I was doing. Telephonic support was okay but sometimes slow to respond. If you are already experienced with running remote workflows, maybe this would suit you better, but for someone who expects thorough training, it’s not ideal. The sign-up and payment process was straightforward, which was one positive, but the overall onboarding left me feeling unprepared and a little frustrated. I wouldn’t recommend it for those who want hands-on help from the start.