Training was mostly good but missed a few essentials
When I started with WFHI’s onboarding and training, I had certain expectations based on the description they gave before I purchased the software. The initial sessions went well—everything was clear, and the pacing felt right. I liked how they introduced the calling tools and database features, as those seemed very relevant to the workflow I intended to set up. However, I did find myself wishing they had spent more time on practical usages of the dialer in real-life scenarios since the examples felt a bit too theoretical for my taste. Also, the training didn’t really cover some of the more nuanced ways the software handles updates or how to optimize the automatic update feature, which I think is quite important. Onboarding was mostly smooth; the sign-up and payment process were easier than expected, and invoicing was clear and timely. Overall, I’d say the training matched my expectations in broad terms but left a few useful details out. This meant I had to explore some features on my own or reach out to support later, which was a bit of a hassle. Still, I feel confident enough now to continue using the software, though a deeper dive during training would have been appreciated.