Training was mostly good but lacked some practical focus
The training and onboarding experience matched most of what I had expected based on the initial information. The sessions were well-organized, covering the setup of the database and how to use the dialer efficiently. The step-by-step guides were clearly explained and easy to follow, making me feel reasonably confident in navigating the software by the end of training. However, I did feel there was a missing element in terms of practical, scenario-based training. For example, real-life walkthroughs of managing complex client data or optimized calling sequences would have been helpful to boost confidence. Although the automatic updates introduced some new features, these were not always covered in the training, meaning I had to learn those parts independently or seek telephonic support. Speaking of support, the hotline was responsive and pleasant to interact with when I needed assistance, but detailed learning resources tailored to evolving software versions would complete the experience for me. The invoicing and payment process was straightforward, as advertised. So overall, good foundational training, just a little less hands-on or dynamic than I had hoped.