Training was mostly good, but I wished for clearer call instructions
Reflecting back on the training experience, I appreciate that most of the content covered how to manage the database and navigate the dashboard well. The onboarding was well paced, and I found the payment and invoicing process quite clear which made the start easier. However, one aspect that stood out was the section on using the calling tools and dialer—it wasn’t as straightforward as I hoped. There were moments where I had to figure things out on my own without much guidance, especially around call-handling features, which slowed down my progress a bit. The automatic updates happened smoothly but didn’t address some of the questions I had about calls, which could have been helpful. I ended up relying on telephonic support a few times for clarifications. Overall, the training worked out fine, but I think stronger focus on call instructions would have improved my early experience.