Training was mostly frustrating, but one thing did help me
Looking back at the whole onboarding and training process, it was mostly quite frustrating for me. When I encountered unexpected issues, the training materials didn't provide clear pathways to resolve them. The flow often felt disjointed and I often had to look for answers outside the training itself, which diminished my confidence in the tool. That said, I have to admit the telephonic support was somewhat helpful on a couple of occasions. Even though getting through took some persistent calling, the assistance given did clarify a few confusing parts. However, the software updates during training sometimes introduced changes that caused more confusion rather than helping. Reflecting now, if only the training had been more supportive in handling errors and provided better immediate troubleshooting help, the experience would have been smoother. Still, the one positive part that stands out is the phone support when it did connect, even if improvements are definitely necessary.