Training was mostly clear but some steps lacked detail
Overall, the training and onboarding process was quite helpful and well-structured, which made navigating the software easier than I'd thought it would be. The instructions were clear and concise, especially regarding database features and setting up the dialer, which worked consistently once configured. However, what was missing was a bit more detailed guidance on troubleshooting common issues that might occur after the initial setup, like unexpected automatic updates or temporary dialer hiccups. Also, while telephonic support was available, having a more transparent overview during training about how to escalate problems would have built more confidence. The onboarding flow was smooth, taking me step-by-step through sign-up and invoicing, ensuring I was ready to use the system effectively. In summary, the training delivered most of what I needed for a strong start but could improve by including more contingencies and support pathways.