Training was mostly clear, but some parts surprised me
The overall experience with the training was quite balanced. I found most of the explanations straightforward and easy to follow, especially the sections on setting up the database and using the dialer tools. What surprised me was that certain parts, like the nuances of how the automatic updates impact workflow, were not as clear initially and took some trial and error to fully grasp. The onboarding materials were helpful but could have been a bit more detailed in those areas to reduce confusion. On the plus side, telephonic support was readily available and answered most of my questions satisfactorily, though occasionally I waited longer than expected for assistance. The software's sign-up and payment process was transparent and worked as anticipated. Overall, while some minor gaps in clarity were present, I feel the training provided a solid basis for me to effectively use the system going forward.