Training was mostly clear but some labels unclear
The training and onboarding flow were mostly straight to the point, helping me understand the key processes quickly. However, some labels used in the software were confusing, which slowed down my progress initially. For example, certain buttons did not have clear descriptions, making me hesitate before clicking. While the onboarding steps explained the general flow, I found some terminology inconsistent, particularly around how the database interacted with the calling tools. I think clearer wording in the training materials would help new users avoid guessing what some options refer to. Despite these issues, the overall experience was positive. Automatic updates occurred smoothly without much interruption. Telephonic support was reachable and provided straightforward answers when needed. The sign-up and payment steps were simple and without complications. Although I had to stop and think about some labels and instructions, the training did the job of preparing me for most of the system’s functions adequately. So in summary, I would say the onboarding and training made sense for the majority, but a bit more polish around language clarity could improve the experience further.