Training was mostly clear but onboarding got tangled once
During the training sessions, I found that the instructions were easy to follow, especially when setting up the calling tools. However, when I reached the part about loading contacts into the database, there was some confusion because the software's navigation was a bit unintuitive. I had to contact support, and they were polite and helpful over the phone, which made fixing the issue manageable. Despite the hiccup at that stage, the automatic updates seemed seamless afterwards and didn’t disrupt my workflow. Overall, the onboarding process mostly worked well but could improve by anticipating common misunderstandings around the database features. I am now more comfortable using the dialer and managing projects even though the start was a bit bumpy.