Training was mostly clear, but labels sometimes confused
The training and onboarding with WFHI were rather well structured overall, and it helped me get started with the software and dialer efficiently. The instructions were mostly clear, which I appreciated because it saved me some time. However, there were moments when the labels in the dashboard and database features seemed a bit ambiguous. This caused minor confusion about what exactly I needed to do next during the setup phase. Although these issues were not deal breakers, I think clearer terminology would lower the learning curve significantly. Still, the training covered most points adequately and I felt ready to work with the tools after completing it, even if I had to double-check some terms now and then. So, while the positive outweighed the negatives, a little label tweaking could have improved the experience further.