Training was mostly clear but I had to figure out some parts myself
My onboarding and training experience was mostly positive though not without challenges. The initial training sessions covered the key features of the remote workflow software adequately, especially the calling tools and the dialer, which operated smoothly from the start. However, I found that some important aspects of the database feature and how to integrate it with our existing workflow were glossed over. I had to spend additional time exploring tutorials and working things out on my own to fully grasp how to make the database work efficiently for our team. The automatic updates were seamless, which was a relief since it meant I wasn't disrupted mid-task, and the telephonic support was accessible when I needed clarification on specific functions. The sign-up and invoice process went without problems and was straightforward. While I appreciated the overall structure of the training, I wish the onboarding had included more comprehensive guidance on the database and real-world use cases, which would have saved me from trial and error. Despite this, I do believe the experience equipped me well enough to continue using the software confidently moving forward once those learning curves were overcome.