Training was mostly clear but could use more practical examples
The initial training and onboarding explained the general workflow quite well, and I was able to follow along through most of the software's features, especially the database integration. One moment that stood out was during the session on using the dialer, where a specific step about connecting calls was demonstrated clearly, which really helped me grasp how calling works through the system. That said, much of the rest of the training sometimes felt a bit abstract, without enough concrete examples of how different features might be used in real remote working scenarios. The automatic updates kept the software up to date without disruption, which was appreciated but not really highlighted much in the training itself. I believe the onboarding could be improved by adding more practical case studies or walkthroughs so users can more confidently apply what they learn from the start.