Training was mostly as expected, except for the pacing
Overall, the training matched what I had anticipated before starting, with thorough coverage of the software’s main features and workflow management. I appreciated the clear demonstrations of the dialer tool and the database integration, which helped me picture how to organize remote work effectively. However, the pacing of the training stood out to me as somewhat slow in parts. There was a lot of repetition on basic setup that I felt could have been condensed, allowing more time for hands-on practice and discussion of troubleshooting scenarios. Once I adjusted to this and stayed engaged, the sessions became quite useful, particularly the segments on managing automatic updates and using the call features successfully over a week. The onboarding documents supplemented the live training well, though I did need to revisit some topics afterward to fully grasp the complex workflows. In summary, the thoroughness met my expectations but pacing could be improved for a better fit with intermediate users.