Training was more complicated than expected, especially onboarding
I had anticipated that the training and onboarding process would be quite user-friendly and straightforward because the overview during the initial inquiry was quite promising. However, when I actually went through the onboarding sessions, I found certain parts, especially relating to the database and calling tools, much more complicated than what I had expected beforehand. At times, the explanations felt rushed and I struggled to keep up with some technical aspects that were presumed to be easy for all users. On a positive note, the automatic updates feature worked smoothly and did bring in improvements regularly, which was good and kept me somewhat engaged. Still, the training didn’t fully match the clarity I was hoping for, leaving me a bit unsure if I was using the platform optimally. The support calls were somewhat helpful but could not cover every doubt I had. Overall, my expectations about the ease of using the software were higher, but the actual training left me learning on the job, which was not ideal. If onboarding was a bit more patient and tailored, it might have been a better experience.