Training was missing the basics and fell short of what I expected
Before starting with WFHI’s training and onboarding, I had hoped for a more comprehensive and clear setup to get me ready for using the software effectively. However, the actual training did not match that expectation at all. Key features and workflow steps were either glossed over or not explained well enough for me to fully understand how to navigate the system on my own. This caused a lot of frustration since I spent a lot of extra time trying to figure things out without adequate guidance. The onboarding flow felt incomplete and did not give me the confidence that I could handle the various tools properly. What was really missing was detailed support during the initial stages that could build a solid base of knowledge before asking users to dive in. Because of this, I think the software did not work well for me in the way I needed initially.