Training was less aligned to what I expected
Before I signed up, I was hopeful the training would cover all the essential details smoothly, but my experience diverged quite a bit from that expectation. Though the modules were prepared well on paper, they fell short in matching the practical challenges I faced with the calling tools and dialer function. The onboarding process seemed rushed and lacked in sections where I needed more clarity especially around the database usage in everyday workflow. What did go well was the ease of setting up invoices and getting through the payment process — that was straightforward and timely. I appreciated the automatic updates that seemed to bring some improvements without disrupting much of my workday. However, overall training content did not quite prepare me for the telephonic support experience either, which at times felt insufficient for the issues I encountered. Given this, the training was only partly useful and I expected a much tighter fit with my daily requirements based on the pre-purchase information.