Training was lacking clarity, sign-up process smoother
My experience with the training and onboarding was mostly frustrating because I felt like I had to figure out a lot on my own. The materials provided were not very detailed, and at times I had to rely on trial and error to understand the software features. For example, while using the dialer and database, it was not always clear how best to integrate them into my workflow. The manual updates occasionally caused minor issues, and the guidance on troubleshooting these was sparse. On the positive side, I found the sign-up and payment process to be straightforward and without any major hitches, which was a relief. Invoicing came promptly and was easy to follow, so that aspect felt well organized. Unfortunately, the telephonic support did not fully compensate for the lack of detailed training, as wait times were sometimes long and answers were not always complete. I would have preferred more thorough onboarding materials or interactive training sessions to help me get up to speed. Though I managed to learn the software eventually, I think the process could be improved to reduce the amount of self-reliance required during the crucial initial phase. Overall, while some procedural aspects were fine, the training itself needed more structure and clarity.