Training was just not up to the mark
I honestly expected a bit more clarity from the training and onboarding process, but it felt like I had to figure out most things myself. It wasn't very guided or structured, so I spent lots of time trying to make sense of the software and the calling tools on my own. The dialer was confusing at first, and while I hoped the database feature would help organize my tasks smoothly, I had to experiment a lot to get it working. Automatic updates came regularly but often left me unsure if something changed without clear inputs. Overall, the telephonic support wasn't as responsive as I needed during initial days, which made things harder rather than easier. I wished there were clearer instructions or real-time help to reduce this friction. Signing up and going through invoicing was straightforward enough but didn't compensate for the frustrating beginning. I've explained this many times now because I genuinely hoped it'd improve later, but it just did not work out as I hoped.