Training was helpful but missing some essentials
Looking back on the training and onboarding, it was a fairly mixed experience. On one hand, the initial setup was fairly straightforward once you moved past the confusing early steps, which felt helpful. Some of the training resources were useful in explaining key functionalities, particularly the dialer and database features, which I found valuable. However, what felt missing was ongoing guidance that adapted to my pace or challenges afterwards. Much of the setup felt like a one-off event rather than a continuous learning experience. This meant I was left to figure out some functionality by trial and error over time, which slowed my progress. The support staff did provide assistance, but it wasn’t always as timely or comprehensive as I hoped. Overall, the training laid a good foundation but lacked the follow-through that might have accelerated my effective use of the software.