Training was helpful but lacked proper error handling guidance
While the initial training sessions were informative and well-structured, I found the handling of errors during the process to be lacking in clarity. When I encountered technical issues in the dialing tool and database synchronization, there was little in the training materials addressing how to troubleshoot these errors independently. Although telephonic support was available, the response was not always timely or comprehensive, which complicated matters further. Additionally, the onboarding sequence did not prepare me fully for scenarios where things went wrong, leaving me somewhat unprepared. I appreciate the overall guidance provided, but including more robust instructions or contingency steps for common missteps would improve the experience considerably. It felt like there was a missing link between learning the standard workflow and managing unexpected issues, which impacted my confidence in using the software reliably. A more proactive approach in training around handling errors could greatly benefit users like myself.