Training was helpful but lacked guidance on troubleshooting
I enrolled expecting that the training would cover all the bases, including what to do if things go wrong, but it was a bit of a mixed bag. The software itself is straightforward enough, and the onboarding process walks you through the basics of using the dialer, calling tools, and managing the database effectively. However, when I ran into some hiccups during setup, like connectivity issues with the dialer or syncing delays in the database, the training didn’t offer much insight on how to troubleshoot those promptly. I ended up having to rely on telephonic support, which was polite but not always immediately helpful. On the other hand, updates are applied automatically, which probably helps reduce some manual errors. The sign-up and payment flow were smooth, and that part was well organized. It felt like the training assumed everything would go as planned with few instructions for recovery from typical errors one might face. That said, the basics were solid, and I’m cautiously optimistic, but a stronger focus on handling problems would have improved my confidence.