Training was helpful but had gaps I filled myself
The training and onboarding process at WFHI was quite structured and helped me get started with the software and calling tools smoothly. They provided step-by-step guidance particularly useful during database setup and understanding the dialer functions. However, I noticed that some aspects, like the integration of updated workflows and certain advanced features, were not thoroughly covered. This meant I had to spend additional time figuring things out on my own, through trial and error. The onboarding flow later became clearer after I navigated the platform more, but an initial comprehensive manual would have reduced that learning curve. Despite having to piece together some info myself, the automatic updates to the software were seamless and did not interrupt my work, which I appreciated. Overall, the training was solid enough to get me functional quickly, though I believe a few areas could be better explained upfront to avoid extra guesswork.