Training was helpful but finding specifics was tricky

Training was helpful but finding specifics was tricky

The training and onboarding offered useful information, but locating exactly what I needed was sometimes less straightforward than I expected. The materials covered many aspects, including use of the calling tools and database, but navigating through the sessions felt repetitive at times. I found the automatic updates and telephonic support instructions were clearer than some of the software customization details. However, once I dug deeper, I could identify solutions to most of my initial questions. So, the onboarding helped overall but required persistence to extract the right bits of information quickly. At least the invoicing and payment instructions were easy to access and comprehend, which balanced my experience in the end.