Training was helpful but explanations missed marks
The training and onboarding experience with the software was a bit of a mixed bag for me. On one hand, the trainers conveyed the basics fairly clearly, and I got a decent grasp of how to use the calling tools and dialer. The setup process was overall user-friendly, and the automatic updates ensured the software stayed up to date without much hassle. However, I had some reservations about the pace and clarity in some parts of the training. Certain explanations, especially around the database features, felt rushed and could have been more detailed. This sometimes left me confused about how to properly integrate the tool into my existing workflow. While telephonic support was available, I felt the wait times occasionally stretched longer than I would have preferred, which slightly marred the otherwise good experience. Still, I appreciate the efforts in offering continuous assistance and updates, but a bit more clarity during the training phase would have definitely improved things for me.