Training was helpful, but day-to-day still had surprises

Training was helpful, but day-to-day still had surprises

The initial onboarding training provided a clear overview of the software tools and workflows, which set me up well to start using the system. However, as days passed and I worked through more tasks, I encountered some unexpected quirks, especially in how the database synced with the dialer during calls. These small issues were manageable, but they didn’t come up during training, so it took extra time to adapt. On the positive side, the automatic updates seemed to improve the overall stability and introduced useful tweaks. So although the day-to-day experience had surprises, the training gave me a good foundation to handle them.