Training was helpful but day to day software glitches brought problems
I initially found the training and onboarding provided by WFHI quite detailed and well-structured, which helped me get a hold on the basic tools like the dialer and database features. However, after the first few days, I noticed that the software started showing inconsistent behavior during daily use. The calling tools sometimes freezed mid-call or failed to log the call correctly in the system, which caused frustration. Automatic updates occasionally triggered unexpected changes in the interface, making it harder to adapt and slowing down my workflow. Telephonic support was available but often took a while to respond to ongoing issues as they repeated explanations that I had already given previously. The invoicing and payment system was reliable and did not have any problems, which I appreciated. But the day-to-day technical obstacles I encountered made it difficult to maintain a smooth working rhythm. I hope future updates will address these glitches because the initial promise of comprehensive training needs to be matched by stable everyday performance. Otherwise, while training was backed by support, the live usage still needs significant improvement for users like me who rely on consistent software behavior.