Training was helpful but could include more practical steps
The training and onboarding experience with WFHI was generally positive. The trainers explained the software features, like the calling tools and database management, clearly enough for me to grasp most concepts. However, I felt that the sessions lacked deeper practical walkthroughs; some vital steps in setting up the dialer were glossed over or assumed to be understood. This led to some trial and error after the official training ended, which could have been avoided. The pace was comfortable and the environment welcoming, but definitely room for improvement exists in covering more of the practical technicalities. While I learned enough to get started, additional follow-up could make new users more confident earlier on. The support team was polite but sometimes slow in responses. Overall, the onboarding process establishes a good foundation, just missing a bit of the hands-on guidance that would have helped me get fully up to speed.